RETURNS & REFUNDS

 

We have a 7-day return policy. You can return your item/s 7 days after receiving / purchasing your item. Please submit your request to return to info@babyboutique.co.za 

 

If you have made an error in your product choice then no cash refund will be made, we will however offer you either a store voucher or an exchange. Please let us know within 48 hours if this is the case. 

Your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging, to be eligible for a return. Please also supply us with your receipt or proof of purchase. 

 

Customers are responsible for all courier fees - this includes courier of the item back to Baby Boutique, as well the courier back to them if the item is exchanged. The customer can choose how to send the item back to Baby Boutique (Paxi, PostNet, Aramex drop off, Courier Guy, etc).

 

If the item you receive is faulty, please contact us within 7 days of receiving your order. You can return the product and we will offer a refund on your payment or you are welcome to exchange the product. Customers are responsible for return shipping fees.


Once we have received your return request, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Once we have received your items, we will inspect it to decide if it is eligible for an exchange or refund.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

REFUNDS

Once we have received your items, we will inspect it. If approved we will refund you, using the original payment method you used to purchase your item/s. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot refund sale items or gift cards.